No refunds, credits or replacements are offered simply because you have changed your mind, made an incorrect choice or failed to accurately provide or verify information when placing an order. 

Return Address: 
                                                Shop 22, North Ringwood Shopping Centre 
                                                Warrandyte Road, 
                                                North Ringwood 
                                                Vic 3134 
                                                Australia

Dead On Arrival Products – “DOA”

A product is considered DOA if it shows symptoms of failure or is discovered to be broken when first taken from its packaging. We will provisionally determine whether the product is classified as DOA  and arrange to replace the item at no additional cost to you. Refunds will only be offered when a replacement item is unavailable. If the product is deemed by us not to be DOA then we may, at our absolute discretion, reserve the right to refuse a replacement or refund.

After Delivery:

If a defect arises after delivery and a valid claim is made in writing within fourteen (14) days from the date of delivery, we will replace the product or offer a refund if the product is unavailable. If a product becomes defective after the fourteen day period we will assess the claim on its merit. If we approve a claim after fourteen days and offer to replace the product the shipment costs will be payable by the customer. The delivery timeframe for replacement products will be the same as the original shipment. Replacement products are provided with the same  limited warranty as the DOA product. Customers claiming a replacement product must obtain a Return Authorisation Number (RAN) prior to shipment.

Manufacturers Warranty:

Some products are serviced and supported exclusively by their manufacturer in accordance with warranty information in the product listing. In these cases, the customer will be directed to deal, in the first instance, with the manufacturer, its agent or, service provider. We will assist and monitor this process and ensure that the customers rights and entitlements are met promptly and adequately.